The ITSm Process Design Guide
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
| Title | : | The ITSm Process Design Guide |
| Author | : | Donna Knapp |
| Publisher | : | J. Ross Publishing - 2010-08-15 |
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